Data Deletion & Account Removal

Use our Contact page to request removal of information submitted through the early-access form, or deletion of your customer account. Include the email address you used and identify whether you want a specific submission deleted or the whole account reviewed for closure.

Do not include your password, login codes, access tokens or sensitive documents in the request. We may ask for limited additional verification before changing or disclosing an account, to protect against unauthorized deletion.

Subject to applicable law and verification, deletion may cover personal profile data, saved brand details, draft content, optional connected-account credentials, support records and associated data under our control. Some records may be retained temporarily for security, legal claims, taxation, chargeback handling or regulatory requirements.

Deleting data from Automately does not necessarily erase content already published on Instagram or copies that you shared with third-party AI, payment or communications providers. You may need to exercise rights directly with those providers as well.

Where Instagram connection is available to authorized users, account owners can disconnect through the Automately dashboard or revoke access through Meta. Removing a connection stops future actions using its stored token and deletes associated scans, recommendations and pending publishing jobs from the active database.

A signed-in customer may also use Account Settings → Delete Meta-linked data to remove Meta-linked identities and social connections. That action does not delete the Automately login, manually created drafts or billing records; use Contact for full account deletion. Never send Instagram credentials or API tokens to support. ChatGPT or Claude connections have separate authorization controls.

We will review verified requests without undue delay and complete them within applicable legal deadlines or explain any lawful limitation. Data stored in protected backups may be removed through the normal backup expiry process rather than immediately from every copy, provided it is not restored into ordinary use contrary to the deletion decision.

We will acknowledge a request through the available contact channel and, where appropriate, confirm completion or explain any retained information and the legal or operational reason. A customer may have a right to complain to an applicable data-protection authority.

You can also request access to, correction of, or information about your personal data, or withdraw consent where the law permits. A request to stop future marketing need not require deletion of all account data.

Please refer to the Privacy Policy for details of the data categories, recipients and jurisdiction-specific rights.